Mission Trekking Gear

Return Policy

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A Return Authorization number  (RA#) must be assigned to all shipments being returned to Hope & it’s Wholesaler.  The RA# can be obtained by contacting your HOPE Unites. Each RA# can only be used one time for one shipment.  RA#’s are canceled if not used within 30 days.

 

The RA# must be prominently displayed on the shipping label.  If the RA# is not visible, the shipment may be refused.  DO NOT place shipping labels or write the RA# on the outside of the manufacturer’s boxes.  Re-box all returns in appropriate shipping cartons. 

 

Damaged Returns / Shortages

Hope & it’s Wholesaler must be notified of damaged / short shipped items within 24 hours of receipt of shipment.  Hope & it’s Wholesaler will send our shipper to your facility to inspect and pick-up damaged item. 

 

Defective Returns

Freight on defective returns is the responsibility of the customer.  Returns are for replacement only.  Replacement orders will be sent out FOB Destination. 

 

The following items may NOT be returned to Hope & it’s Wholesaler:

 

•                Items from orders that are over 90 days old.

•                Discontinued items

•                Items from discontinued vendors

•                Special Order items and Consumables

•                Items not purchased from Hope Unites

•                Items missing the original packaging. 

•                Items which have undergone revisions w/out being assigned a new part # by the manufacturer.

•                Open Software

•                Items from the following manufacturers require returns to be handled directly through their own Returns Dept:

 

 

ADS TECHNOLOGY, ARGOX, AVID, AXIS, BELLA, BRUNTON, CANON WIDE FORMAT PRINTERS AND SUPPLIES, COBRA, COKIN, CONTOUR, ELMO, FARGO, ILFORD/HARMON*, INFOCUS, MATROX, NIKON (specified items), PANASONIC, PIONEER, PRIMERA, RIMAGE, SAMSUNG, SMARTSOUND, SONY CHEMICAL, TERAPIN, TOMTOM, ULEAD, ZEBRA

Other manufacturers may have return policies specific to individual products.  Please contact your customer service rep for details.

 

CUSTOMERS MUST CALL THESE MANUFACTURERS DIRECTLY FOR RETURN AUTHORIZATION

Approved Infocus RA’s must be returned within 15 days of purchase.

 

HOPE Unites & it’s wholesaler will abide by the manufacturers return policies

                                 

Credit for items returned will be issued at the original purchase price or the current selling price at point of receipt, whichever is lower.

 

All non-defective returns are subject to a 15% restocking fee.

 

 

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